Complaints and Appeals

Jurnal Riset dan Kajian Pendidikan Fisika (JRKPF) is committed to ensuring a fair, objective, and transparent editorial process. We recognize that authors, reviewers, or readers may occasionally have concerns or disagreements regarding editorial decisions, the peer-review process, or publication ethics. JRKPF handles all complaints and appeals in accordance with the guidelines provided by the Committee on Publication Ethics (COPE).

1. Appeals Against Editorial Decisions

Authors have the right to appeal an editorial decision (e.g., rejection of a manuscript) if they believe it was made based on a significant misunderstanding of the manuscript’s scientific content, or if there is evidence of reviewer bias or procedural errors.

To submit an appeal, the corresponding author must send a formal rebuttal letter to the editorial office within 30 days of receiving the decision. The letter must clearly and objectively detail the reasons for the appeal and provide specific, evidence-based responses to the reviewers' or editor's comments. The appeal will be evaluated by the Editor-in-Chief or assigned to an independent Editorial Board member who was not involved in the original decision. Please note that decisions made on appeals are final, and multiple appeals for the same manuscript will not be considered.

2. Complaints About the Publication Process or Ethics

We also welcome constructive feedback and take complaints concerning our processes and ethical standards very seriously. Complaints may include, but are not limited to:

  • Unreasonable delays in the peer-review or publication process.
  • Allegations of misconduct by authors, reviewers, or editors (e.g., plagiarism, data fabrication, undisclosed conflicts of interest).
  • Authorship disputes.

All ethical complaints will be thoroughly investigated by the Editor-in-Chief following the appropriate COPE flowcharts. During the investigation, confidentiality will be maintained to protect all parties involved.

How to Submit a Complaint or Appeal

All appeals and complaints must be submitted in writing via email. Please direct your correspondence to the Editor-in-Chief at jrkpf@pfis.uad.ac.id (CC: jrkpf.uad@gmail.com).

Please include the Manuscript ID and Article Title in the email subject line (if the complaint relates to a specific manuscript) and provide as much factual evidence as possible to support your case. The editorial office will acknowledge the receipt of your email within 3-5 working days and provide an estimated timeline for the resolution.