Journal of Management and Business Insight

The role of supplier relationship strategies, relationship with customer, and information sharing on firm performance

Md. Abu Jahid — 2023-11-30

Purpose-This study examines the correlation between supplier relationship strategies, relationship with customer, and information sharing on firm performance.

Design/Methodology/Approach-The study population consisted of employees of Bank in Asia. The data of this study was collected through questionnaires, and the study sample consisted of 100 respondents. Outer model and inner model analysis techniques were applied to this research data using an analysis application called Smart PLS version 3.0.

Findings-The results showed that supplier relationship strategies and information sharing have a positive effect on firm performance. Then, the opposite results are shown by relationship with customer and firm performance which shows a negative influence.

Research limitations/implications-Banking businesses need to improve or optimize supplier relationship strategies, relationship with customers, and information sharing to drive firm performance growth. In this study, it is necessary to emphasize or improve relationships with customers to improve firm performance, because this study actually shows a negative influence.

Originality/value-Studies on the performance of companies in the banking business, especially Bank in Asia can still be said to be quite limited. Previous research has not discussed supplier relationship strategies, relationship with customers, and information sharing to analyze company performance in the banking business.

Financial knowledge, financial attitude, and personality as antecedent of financial management behavior

Mustika Rahmi — 2023-12-16

Purpose: This study looks into the relationship between financial management behavior and financial knowledge, attitude, and personality.

Design/Methodology/Approach- The study population included Yogyakarta's Micro, Small, and Medium-Sized Ceramic Crafts Enterprises. Data for this study was collected through purposeful sampling, with 45 respondents forming up the study sample. Analysis processes were performed on this research data using an analysis program called SPSS.

Findings-The findings show that personality, financial attitude, and financial knowledge positively influence the financial management behavior of Yogyakarta's Micro, Small, and Medium-Sized Ceramic Crafts Enterprises.

Research limitations/implications- To promote the growth of financial management behavior, the ceramic craft industry must maximize its financial knowledge, attitude, and personality.

Originality/value-The study of financial management behavior in Micro, Small, and Medium Enterprises, especially ceramic crafts, is still quite limited. In addition, no previous research has discussed financial management behavior by adding personality variables as one of the influencing factors.

Employee performance: The role of competence, organizational culture, and motivation

Selvy Amelia Ridwan — 2023-12-31

Purpose-A company's internal and external elements might affect employee performance. This study focuses on how motivation, organizational culture, and competence influence employee performance.

Design/Methodology/Approach- The study population consisted of all employees at PT. Telkon Indonesia Regional VII. Data for this study was collected through questionnaires and 54 respondents were collected. The data analysis of this study was processed using the SPSS 25 statistical tool.

Findings-The findings showed that PT. Telkom Indonesia Regional VII employees' performance is positively impacted by competency and organizational culture. However, motivation shows the opposite effect on PT. Telkom Indonesia Regional VII employees' performance. These findings suggest that encouraging a positive company culture and increasing staff competency can both enhance employee performance. However, motivation had an insignificant effect on increasing employee performance in this study.

Research limitations/implications-For every company, it should be necessary to improve or optimize competence, work culture, and motivation in order to encourage morale which ultimately affects employee performance. This finding shows that improving employee performance can be done in various ways including internal and external aspects of the company.

Originality/value-Study of employee performance in service business, especially PT. Telkom Indonesia Regional VII is still quite limited. Previous research similar to this study in measuring employee performance using different indicators and different objects.

Strategy orientation and government regulation on environmental performance: The role of green supply chain management

Uma Maheswari — 2024-03-23

Purpose-Both internal and external factors may affect a business's environmental performance. Using green supply chain management as a mediating variable, this study examined the relationship between strategy orientation and government legislation on environmental performance.

Design/Methodology/Approach-The study population focused on micro, small, and medium sized enterprises in Asia. This research data was collected through questionnaires given to respondents and obtained results as many as 50 respondents. Then, a model analysis was applied using the Smart PLS application.

Findings-The findings demonstrate that government policies and initiatives have a direct and favorable impact on green supply chain management. Green supply chain management has a favorable impact on environmental performance however, government plans and regulations do not directly improve environmental performance. The results indicate that the impact of government strategy and regulatory orientation on environmental performance is mediated by green supply chain management.

Research limitations/implications-For business actors, especially micro, small, and medium enterprises, it is necessary to focus on to the orientation of government strategies and regulations in their operational activities to encourage improved environmental performance. To support this, business actors must also pay attention to other factors, such as green supply chain management, to maximize efforts to achieve environmental performance.

Originality/value There is currently a dearth of research on the environmental performance of businesses, particularly micro, small, and medium-sized businesses. Prior studies on environmental performance have examined both internal and external corporate aspects, such as strategy orientation and green supply chain management, as well as government requirements.

Antecedents of stream services purchase decision

Sinta Putri Anggraini — 2024-03-25

Purpose-Consumer decisions in choosing and buying a product are influenced by various internal and external factors. These factors can encourage or even reduce consumers’ intention to buy a desired product. This study chose brand image, brand image, and electronic word-of-mouth factors as determinants of consumer decisions to buy a product.

Design/Methodology/Approach-This study chose consumers or users of Netflix streaming services in Yogyakarta as the respondents. The respondents used in this study were 130 respondents. The data obtained were processed using SPSS statistical tools to test the validity, reliability, and hypotheses.

Findings-This study proves that brand image, brand trust, and electronic word-of-mouth have a positive influence on consumers’ purchase decisions. With these results, it can be seen that to encourage consumers to make purchases, there needs to be a positive image of the products offered, thus affecting consumer confidence in buying these products. These three aspects have been achieved, and consumers will influence other consumers to make purchases: in other words, electronic word-of-mouth affects purchasing decisions.

Research limitations/implications- Consumer purchasing decisions in this study are influenced by brand image, brand trust, and electronic word-of-mouth. These three factors have been shown to have positive influences. That is, to encourage consumers to make product purchases, the image of the product and the trust of consumers must be maintained so that consumers remain encouraged to make purchases. When the image and trust are well maintained, consumers do not hesitate to influence other consumers to buy the product, so that electronic word-of-mouth can be achieved.

Originality/value-This study discusses consumer behavior in terms of purchasing decisions regarding Netflix streaming services in Yogyakarta. Similar studies have been conducted using different variables and objects.

Analysis of factors affecting employee productivity

Suryani Suryani — 2024-04-23

Purpose-Internal and external factors can affect employee productivity. This study examined the relationship between occupational health, safety, and work environment, which is thought to affect employee productivity.

Design/Methodology/Approach-The study population focused on the employees of the Semen Merah Putih Branch Company. The research data was collected through questionnaires administered to all employees, totaling 47 respondents. The research data were then processed using SPSS.

Findings-Occupational health, safety, and working conditions all had a favorable impact on employee productivity. That is, when workplace support systems and occupational health and safety policies are implemented as effectively as possible, productivity at work will rise, thereby enhancing company performance.

Research limitations/implications-Every business actor needs to focus on optimizing occupational health and safety to encourage increased employee productivity. To support this, business actors must also pay attention to other factors, such as creating a comfortable and safe work environment, to maximize efforts to achieve employee productivity.

Originality/value-Currently, there is a dearth of research on employee productivity, especially for companies engaged in the industry. Previous studies of employee productivity have examined the internal and external aspects of employees, such as motivation, leadership, and organizational culture.

The role of supply chain management practices, supply chain responsiveness, and organizational capabilities on organizational performance

Poppy Laksita Rini — 2024-04-27

Purpose-Several internal and external elements impact an organization's performance. This study examines organizations' performance using both internal and external elements. Organizational capabilities are the internal aspects of the study, whereas supply chain management practices and supply chain responsiveness are the external factors. These three elements are believed to have a significant impact on an organization's performance.

Design/Methodology/Approach-The study population focused on furniture micro, small, and medium-sized enterprises in Yogyakarta, Indonesia. The research data were collected through questionnaires administered to respondents, and the results of 50 respondents were obtained. Then, a model analysis was applied using Smart PLS.

Findings-Supply chain management practices positively impact organizational performance, and supply chain responsiveness improves organizational performance. Organizational capabilities also have a favorable effect on organizational performance. If these three elements can be effectively utilized, it will enhance organizational performance.

Research limitations/implications-Micro, small, and medium-sized enterprises must understand the importance of supply chain management and maximize its use to promote improvements in organizational performance. Business actors must maximize their efforts to achieve organizational success by considering other aspects, such as organizational capabilities.

Originality/value-Research on organizational performance is currently lacking, especially in the case of micro, small, and medium-sized enterprises that are specifically associated with particular industries. Government rules, strategy orientation, and green supply chain management are just a few of the external and internal factors that have been the subject of prior research on organizational performance. As a result, this study examines the characteristics of supply chain management practices, supply chain responsiveness, and organizational capabilities in order to measure the performance of furniture micro, small, and medium-sized enterprises in Yogyakarta, Indonesia.

Satisfaction, trust, and risk perception as antecedents of customer loyalty

Iis Astriani — 2024-04-30

Purpose-Customer loyalty is an important aspect that must be owned and maintained by every business actor. Maintaining customer loyalty increases opportunities for businesses to survive in business competition. Many internal or external factors can affect customer loyalty. This study aimed to determine how satisfaction, trust, and risk perception affect customer loyalty.

Design/Methodology/Approach-Smart PLS 4.0 is a statistical tool used to process research data. This study analyzes the effect of satisfaction, trust, and risk perception on customer loyalty to Tokopedia customer objects. Research data were obtained by distributing questionnaires and collecting data from up to 96 respondents.

Findings-Two of the three hypotheses were rejected or unsupported. Satisfaction and risk perception had no effect on consumer loyalty, while trust had a positive effect on consumer loyalty.

Research limitations/implications-The findings of this research are expected to be a reference and learning, especially for business actors in Tokopedia, who are expected to be able to understand that to grow or maintain consumer loyalty, there are many things that must be considered. This study shows that satisfaction, trust, and risk perception are factors that can affect customer loyalty.

Originality/value-There is still very little research on consumer behavior, especially customer loyalty, using the Tokopedia e-commerce service. In this study, factors that influence consumer behavior, especially Tokopedia consumer loyalty.

The mediating role of locus of control: Financial knowledge and financial attitude on financial management behavior

Besse Nur Fatimah Hefri — 2024-04-30

Purpose-Currently, individual behavior in managing finances, especially in the younger generation, needs attention. The ease of financial access can provide both positive and negative aspects. This study aimed to ascertain how financial knowledge and attitudes through locus of control can influence financial management behavior.

Design/Methodology/Approach-Modeling structural equations using Smart PLS 4.0 are the data processing techniques used in this study. This study examines the impact of the indicators of each of these variables on the objects of students of the Faculty of Economics and Business in Yogyakarta, Indonesia. By distributing questionnaires, the researchers were able to collect data from up to 98 respondents.

Findings-The study's findings suggest that although financial attitudes have a direct impact on financial behavior management, financial knowledge has no direct impact on financial behavior management behavior. Financial attitudes and knowledge have been demonstrated to directly affect locus of control. It has also been demonstrated that locus of control directly affects money management behavior. Furthermore, it has been demonstrated that locus of control mediates the relationship between financial knowledge and financial management behavior, but not the relationship between financial attitudes and financial management conduct.

Research limitations/implications-The findings of this research are expected to be a reference and basis for knowledge, especially for the younger generation, who are expected to understand that to foster good financial management behavior, there are many things that must be considered. This study shows that financial knowledge, financial attitudes, and locus of control are elements that can influence financial management behavior.

Originality/value-There is still very little research on financial management behavior in the younger generation, especially among students of the Faculty of Economics and Business in Yogyakarta, Indonesia. This study revealed factors that allegedly had an impact on the financial management behavior of students of the Faculty of Economics and Business in Yogyakarta, Indonesia.